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What's it called Now?

Connect Support

Agent Chat with Advanced Work Assignment

Connect Support was not deployed from San Diego and unsupported from Utah (March 2023). Connect Chat stays.

Family: Technology
Status: Current name since Madrid, 2019
Acronyms: AWA
Verified: 17 October 2026, community (employee)

Name history

Newest first

Madrid, 2019Connect SupportAgent Chat with Advanced Work AssignmentReplacedSource Madrid

Source: community (employee), www.servicenow.com

Connections

Service Operations Workspace, Technology, 2019 to 2024
Strategic Portfolio Management, Technology, 13 April 2022
Enterprise Architecture, Technology, Xanadu, September 2024
Technology Lifecycle Management, Technology, Australia, 2026
Cloud Provisioning and Governance, Technology, Paris, 2020
Cloud Cost Management, Technology, Store, August 2023

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