Catalogue
131 entries grouped by family, every one with an official source. Entries sorted by current name. Checked 18 October 2026.
Platform and AICreator toolingTechnologySecurity and RiskCustomer and IndustryEmployeeAnalyticsAcquisitionsIn-product label changesReleases, events and learning
Platform and AI
26 entriesThe platform itself, its AI brand and the experiences built on it.
ServiceNow AI PlatformNow Platform6 May 2025RenamedServiceNow OttoNow Assist for IRMAustralia Patch 5, 2026MergedNext Experience UI FrameworkNow Experience UI FrameworkSan Diego, 2022RenamedPredictive IntelligenceAgent Intelligence (PI)New York, 2019RenamedAI SearchZingQuebec, 2021ReplacedAI Admin CenterNow Assist CenterAustralia, August 2026RenamedEnterprise GraphGlobal GraphZurich, December 2025RenamedAI Connector for GoogleService Graph Connector for GCP Vertex AIZurich; Australia Patch 4RenamedNow SupportHI (HI)By January 2020RenamedServiceNow UniversityNow LearningMay 2025ReplacedServiceNow Agent, Now Mobile and Mobile OnboardingServiceNow Classic mobileMadrid and New York, 2019ReplacedField EncryptionColumn Level Encryption (FES, FEE, CLE, CLEE)Yokohama, 2025RenamedServiceNow Security CenterInstance Security Center (SSC, ISC)Washington DC, 2024ReplacedRaptorDB ProfessionalRaptorDB ProXanadu, September 2024Naming schemeServiceNow Otto for AI SearchNow Assist in AI SearchAugust 2026RenamedServiceNow Otto for Virtual AgentNow Assist in Virtual Agent (NAVA)August 2026 (Zurich Patch 12)RenamedVirtual AgentChat messages (VA)April 2026LabelServiceNow Otto for Integration HubNow Assist for Integration HubJuly 2026RenamedAI Admin HubNow Assist Admin ConsoleAugust 2026 (Zurich Patch 12)RenamedContent UnderstandingNow Assist in Document IntelligenceAugust 2026 (Zurich Patch 12)RenamedAI Data KitNow Assist Data KitAugust 2026 (Zurich Patch 12)RenamedAI ReadinessAI OptimizationAugust 2026 (Zurich Patch 12)LabelAI Platform skillsNow Assist Platform SkillsAugust 2026 (Zurich Patch 12)RenamedAI TroubleshootingNow Assist TroubleshootingAugust 2026 (Zurich Patch 12)RenamedServiceNow Otto AI AgentsNow Assist AI AgentsAugust 2026 (Zurich Patch 12)RenamedCore UIUI16 (UI16)Date not statedRenamed
Creator tooling
8 entriesBuilders, studios and workflow tools. The most renamed shelf in the catalogue.
Flow DesignerWorkflow EditorKingston, 2018ReplacedWorkflow StudioFlow DesignerWashington DC, 2024MergedIntegration HubIntegrationHub (IH)San Diego, 2022SpellingServiceNow StudioStudio (legacy, com.glide.dev-studio)Studio 30.1.1, September 2026New, coexistsMobile screens and cardsAppletsRome, 2021LabelApp Engine Management CenterLists tab (AEMC)February 2023LabelAI Skill KitNow Assist Skill Kit (NASK)August 2026 (Zurich Patch 12)RenamedMobile PublishingBrandingSeptember 2022Renamed
Technology
24 entriesITSM, ITOM, ITAM, DevOps and portfolio management.
Service Operations WorkspaceITSM Agent Workspace (SOW)Deprecated and unsupported by November 2024ReplacedAgent Chat with Advanced Work AssignmentConnect Support (AWA)Madrid, 2019ReplacedStrategic Portfolio ManagementIT Business Management (SPM, ITBM, PPM)13 April 2022RenamedEnterprise ArchitectureApplication Portfolio Management (EA, APM)Xanadu, September 2024RenamedTechnology Lifecycle ManagementTechnology Portfolio Management (TLM, TPM)Australia, 2026RenamedCloud Provisioning and GovernanceCloud ManagementParis, 2020RenamedCloud Cost ManagementCloud InsightsStore, August 2023RenamedMetric IntelligenceOperational Intelligence (OI)August 2021RenamedITOM AIOpsITOM HealthZurich, 2025RenamedITOM Cloud AccelerateITOM GovernanceWashington DC, 2024RenamedDevOps Change VelocityServiceNow DevOpsBetween Store 1.36 (November 2022) and 2.0.0 (August 2023)RenamedKubernetes Visibility AgentACC for Visibility (ACC, CNO)Yokohama, 2025RenamedImpactImpact WorkspaceYokohama, 2025RenamedStrategic PlanningAlignment Planner Workspace (APW)February 2023RenamedStrategic PlanningBacklog page (APW)November 2022LabelProject WorkspacePlanning console (PPM)February 2022ReplacedIdea PortalIdeas (legacy application)Date not statedReplacedITOM/OT SU LicensingITOM SU Licensing (SU)Washington DC, 2024RenamedCloud Services CatalogCloud Provisioning and Governance (CPG)Washington DC, 2024ReplacedDigital Product ReleaseRelease Management v2Xanadu, 2024ReplacedService Reliability ManagementSite Reliability Operations; Site Reliability Metrics (SRM, SRO)Yokohama, 2025ReplacedSoftware Asset Management Playbooks and Guided SetupsSoftware Asset Management Playbook (SAM)Vancouver, 2023RenamedDigital Integration ManagementApplication Portfolio Management Digital Integration Management (DIM)Xanadu, 2024RenamedDigital Portfolio ManagementService Owner Workspace (DPM)Date not statedReplaced
Security and Risk
16 entriesRisk, compliance, security operations and the acronyms they share.
Integrated Risk ManagementGovernance, Risk, and Compliance (IRM, GRC)Date not statedRenamedThird-party Risk ManagementVendor Risk Management (TPRM, VRM)Store 18.0.2, February 2024RenamedThreat Intelligence Security CenterThreat Intelligence plugin in Security Incident Response (TISC)GA 9 May 2024ReplacedUnified Security Exposure ManagementVulnerability Response (USEM, VR)Store, 11 December 2025ReplacedOperational Sustainability ManagementESG Management (OSM, ESG)Australia, 2026RenamedBusiness Continuity ManagementOperational Resilience (separate package) (BCM)Washington DC, 2024PackagingSecurity and RiskRisk & Security2026Family nameStart Chat (Security Incident Response Workspace)DiscussYokohama, February 2025LabelMonitor (Risk Management Workspace)Risk RegisterBrazil, September 2026LabelGRC PortalGRC Tasks Workspace (in Employee Center)May 2025RenamedConfigurable insights (Security Posture Control)Custom insights (SPC)May 2025LabelAdvanced Risk assessment rating labelsInherent risk (ARA)Xanadu, September 2024LabelConfiguration Compliance test group labelsIs deprecatedXanadu, September 2024LabelExcel Master Template (Third-party Information Register download)Third-party Information Register (download option) (DORA)Zurich, December 2025LabelApplicable scope tab (Privacy Management)Outcomes tabBrazil, September 2026LabelServiceNow Otto for Unified Security Exposure ManagementNow Assist for Vulnerability ResponseAustralia, May 2026Renamed
Customer and Industry
11 entriesCSM, field service, sales and the industry products.
Sales Customer Relationship ManagementSales and Order Management (SOM)Zurich Patch 9 and Australia Patch 2, 2026RenamedServiceNow CPQLogik.ai configurator (CPQ)Zurich, 2025AcquisitionCRM Core, CRM API Core, CRM WorkspaceCSM Agent WorkspaceBrazil, 2026RenamedService ExchangeService BridgeAustralia, 2026RenamedSourcing and Procurement OperationsProcurement Service Management (PSM)2022 to 2023, release not statedRenamedTelecommunications Service Operations ManagementTelecommunications Network Performance Management (TSOM, TNPM)No formal statement; TNPM dates from Paris, 2020RenamedCustomer HistoryCustomer ActivityYokohama, May 2025LabelOptimization Targets and Field Service Order configurationTask Filter tab (FSM)Xanadu, September 2024LabelPredecessor task and Successor taskUpstream task (FSM)Yokohama, March 2025LabelFinancial Services Operations role and field labelsConsumer dispute (FSO)February 2024LabelPublic Sector Digital Services labels in CRM WorkspacePublic sector menu labels (PSDS)Brazil, September 2026Label
Employee
6 entriesHR, workplace, legal and the employee portal.
Employee CenterEmployee Service Center (EC, ESC)Rome, 16 September 2021RenamedEmployee SlateEmployee Center Pro2026ReplacedServiceNow EmployeeWorksNew, nothing replacedGA 26 February 2026New, coexistsTalent DevelopmentEmployee Growth and DevelopmentVancouver, 2023RenamedWorkplace Service Delivery SuiteWorkplace Service Delivery Professional (WSD)February 2025RenamedLegal Counsel CenterLegal Counsel Center (Classic) (LSD, LCC)Vancouver, August 2023Replaced
Analytics
4 entriesReporting, dashboards and KPIs.
Acquisitions
24 entriesWhat ServiceNow bought and what it became.
ServiceNow Cloud ObservabilityLightstepAugust 2023AcquisitionAI SearchAttivioQuebec, 2021AcquisitionRPA HubIntellibotSan Diego, 2022AcquisitionSkills IntelligenceHitch WorksVancouver, 2023AcquisitionTask Mining, inside Process MiningUltimateSuiteZurich, 2025AcquisitionServiceNow Data Catalogdata.worldZurich, 2025AcquisitionServiceNow CPQLogik.aiZurich, 2025AcquisitionServiceNow Otto and EmployeeWorksMoveworksMay 2026AcquisitionAutonomous Security & RiskArmis and Veza5 May 2026AcquisitionPerformance AnalyticsMirror42July 2013AcquisitionIT Operations ManagementNeebula ServiceWatch (ITOM)July 2014AcquisitionSecurity OperationsBrightPoint SecurityJune 2016AcquisitionSoftware Asset ManagementVendorHawk (SAM)April 2018AcquisitionVirtual AgentParloMay 2018AcquisitionPerformance Analytics and ReportingFriendlyDataOctober 2018AcquisitionAIOps in ITSM and ITOMLoom SystemsJanuary 2020AcquisitionVirtual AgentPassage AIJanuary 2020AcquisitionDevOps and IT Operations ManagementSweagleJune 2020AcquisitionWorkplace Service DeliveryMapwize (WSD)August 2021AcquisitionApp EngineGekkobrainOctober 2021AcquisitionServiceNow Cloud ObservabilityEra SoftwareOctober 2022AcquisitionConnected Worker4Industry and EY Smart Daily ManagementMarch 2024AcquisitionAI SearchRaytionJuly 2024AcquisitionAI AgentsCueinJanuary 2025Acquisition
In-product label changes
7 entriesMenus, modules and tables that changed their names inside a product while the product kept its own.
Vendor Risk Management WorkspaceTasksStore 23.0.5, September 2026LabelAI Control TowerKill Switch Protocol LogZurich and AustraliaLabelWorkflow StudioProcessesWashington DCLabelPlatform AnalyticsAnalytics HubXanaduLabelCMDBApplication Service (cmdb_ci_service_auto)YokohamaLabelCode SigningTrusted non-production instanceYokohamaLabelAI Agent StudioTicket status AI agentZurich, October 2025Label
Releases, events and learning
5 entriesRelease families, conferences and the training platform.
Release familiesCities, Aspen (2011) to Zurich (2025)Australia GA 5 May 2026Naming schemenow[dev]26New, nothing replaced4 to 5 November 2026, San JoseNew eventMy Now, Best PracticesNow CreateLate 2025RenamedDelta examsA delta per releaseFrom Vancouver, 2023CadenceKnowledgek26 (URLs only)OngoingStyling
Not in the catalogue yet. Four candidates stay out until someone sends an official source: Loom Systems to Health Log Analytics; Project Portfolio Management to IT Business Management; The date HI became Now Support; A Telecommunications Service Management to TSOM rename, which the sources contradict. Send a source.