Site Reliability Operations; Site Reliability Metrics

Service Reliability Management

The Yokohama release notes for Site Reliability Operations say the Site Reliability Operations and Site Reliability Metrics Store applications are replaced with the Service Reliability Management application.

Family: Technology
Status: Current name since Yokohama, 2025
Acronyms: SRM, SRO
Verified: 18 October 2026, docs release notes

Name history

Newest first

Yokohama, 2025Site Reliability Operations; Site Reliability MetricsService Reliability ManagementReplacedSource Yokohama

Source: docs release notes, www.servicenow.com

Where the old name still lives

The servicenow.com product URL still uses site-reliability-operations.

Connections

Service Operations Workspace, Technology, 2019 to 2024
ITOM AIOps, Technology, Zurich, 2025
Agent Chat with Advanced Work Assignment, Technology, Madrid, 2019
Strategic Portfolio Management, Technology, 13 April 2022
Enterprise Architecture, Technology, Xanadu, September 2024
Technology Lifecycle Management, Technology, Australia, 2026

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