Public sector menu labels

Public Sector Digital Services labels in CRM Workspace

The Brazil Public Sector Digital Services release notes say that after the upgrade certain public sector menus and menu items in CRM Workspace revert to their original CSM label names, and that customers can relabel them for public sector use.

Family: Customer and Industry
Status: Current name since Brazil, September 2026
Acronyms: PSDS
Verified: 18 October 2026, docs release notes

Name history

Newest first

Brazil, September 2026Public sector menu labelsOriginal CSM label namesLabelSource Brazil

Source: docs release notes, www.servicenow.com

Connections

CRM Core, CRM API Core, CRM Workspace, Customer and Industry, Brazil, 2026
Sales Customer Relationship Management, Customer and Industry, Zurich Patch 9 and Australia Patch 2, 2026
ServiceNow CPQ, Customer and Industry, Zurich, 2025
Service Exchange, Customer and Industry, Australia, 2026
Sourcing and Procurement Operations, Customer and Industry, 2022 to 2023, release not stated
Telecommunications Service Operations Management, Customer and Industry

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