Customer and Industry
CSM, field service, sales and the industry products.
Entries
11 entriesCRM Core, CRM API Core, CRM WorkspaceCSM Agent WorkspaceBrazil, 2026RenamedCustomer HistoryCustomer ActivityYokohama, May 2025LabelFinancial Services Operations role and field labelsConsumer dispute (FSO)February 2024LabelOptimization Targets and Field Service Order configurationTask Filter tab (FSM)Xanadu, September 2024LabelPredecessor task and Successor taskUpstream task (FSM)Yokohama, March 2025LabelPublic Sector Digital Services labels in CRM WorkspacePublic sector menu labels (PSDS)Brazil, September 2026LabelSales Customer Relationship ManagementSales and Order Management (SOM)Zurich Patch 9 and Australia Patch 2, 2026RenamedService ExchangeService BridgeAustralia, 2026RenamedServiceNow CPQLogik.ai configurator (CPQ)Zurich, 2025AcquisitionSourcing and Procurement OperationsProcurement Service Management (PSM)2022 to 2023, release not statedRenamedTelecommunications Service Operations ManagementTelecommunications Network Performance Management (TSOM, TNPM)No formal statement; TNPM dates from Paris, 2020Renamed