What's it called Now?

Now Assist for IRM

ServiceNow Otto

Entitlements are unchanged. Features are retitled "ServiceNow Otto for ..." and Virtual Agent keeps its name. In the docs from Australia Patch 5 and Zurich Patch 12 (KB2388191).

Family
Platform and AI
Status
Current name since 5 May 2026
Also called
Otto
Verified
18 October 2026, press release, KB

Name history

Newest first
Australia Patch 5, 2026Now Assist for IRMServiceNow Otto for IRMRenamedSource Australia
Announced 5 May 2026Now AssistServiceNow OttoMergedSource
Announced 5 May 2026MoveworksServiceNow OttoMergedSource
Announced 5 May 2026AI ExperienceServiceNow OttoMergedSource

Source: press release, KB, newsroom.servicenow.com · KB2388191

Where the old name still lives

Feature names keep their old words behind an Otto prefix, for example ServiceNow Otto for Virtual Agent.

Connections

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