Platform and AI
The platform itself, its AI brand and the experiences built on it.
Entries
26 entriesAI Admin CenterNow Assist CenterAustralia, August 2026RenamedAI Admin HubNow Assist Admin ConsoleAugust 2026 (Zurich Patch 12)RenamedAI Connector for GoogleService Graph Connector for GCP Vertex AIZurich; Australia Patch 4RenamedAI Data KitNow Assist Data KitAugust 2026 (Zurich Patch 12)RenamedAI Platform skillsNow Assist Platform SkillsAugust 2026 (Zurich Patch 12)RenamedAI ReadinessAI OptimizationAugust 2026 (Zurich Patch 12)LabelAI SearchZingQuebec, 2021ReplacedAI TroubleshootingNow Assist TroubleshootingAugust 2026 (Zurich Patch 12)RenamedContent UnderstandingNow Assist in Document IntelligenceAugust 2026 (Zurich Patch 12)RenamedCore UIUI16 (UI16)Date not statedRenamedEnterprise GraphGlobal GraphZurich, December 2025RenamedField EncryptionColumn Level Encryption (FES, FEE, CLE, CLEE)Yokohama, 2025RenamedNext Experience UI FrameworkNow Experience UI FrameworkSan Diego, 2022RenamedNow SupportHI (HI)By January 2020RenamedPredictive IntelligenceAgent Intelligence (PI)New York, 2019RenamedRaptorDB ProfessionalRaptorDB ProXanadu, September 2024Naming schemeServiceNow Agent, Now Mobile and Mobile OnboardingServiceNow Classic mobileMadrid and New York, 2019ReplacedServiceNow AI PlatformNow Platform6 May 2025RenamedServiceNow OttoNow Assist for IRMAustralia Patch 5, 2026MergedServiceNow Otto AI AgentsNow Assist AI AgentsAugust 2026 (Zurich Patch 12)RenamedServiceNow Otto for AI SearchNow Assist in AI SearchAugust 2026RenamedServiceNow Otto for Integration HubNow Assist for Integration HubJuly 2026RenamedServiceNow Otto for Virtual AgentNow Assist in Virtual Agent (NAVA)August 2026 (Zurich Patch 12)RenamedServiceNow Security CenterInstance Security Center (SSC, ISC)Washington DC, 2024ReplacedServiceNow UniversityNow LearningMay 2025ReplacedVirtual AgentChat messages (VA)April 2026Label