What's it called now?

Customer Details tab

Telecommunications Customer 360 labels

In Australia the Interaction history card is renamed Customer history, and a Customer 360 tab replaces the Customer Details tab on the record page.

Family
In-product label changes
Status
Product name unchanged
Verified
18 October 2026, docs release notes

Name history

Newest first
Australia, 2026Interaction history cardCustomer history cardLabelSource Australia
Australia, 2026Customer Details tabCustomer 360 tabReplacedSource Australia

Source: docs release notes, www.servicenow.com

Connections

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