Use case

Agentic workflow

The ITSM AI release notes for May 2025 say the term use case is replaced with agentic workflow, and AI agent names gained the words AI agent, for example Twilio SMS texter AI agent. The source is the ITSM notes only.

Family: Platform and AI
Status: Current name since Yokohama Patch 3, May 2025
Verified: 18 October 2026, docs release notes

Name history

Newest first

Yokohama Patch 3, May 2025Use caseAgentic workflowWordingSource Yokohama

Source: docs release notes, www.servicenow.com

Connections

Triage and categorize ITSM incidents agentic workflow, Technology, Yokohama Patch 3, May 2025
ServiceNow AI Platform, Platform and AI, 6 May 2025
ServiceNow Otto, Platform and AI, Announced 5 May 2026
Next Experience UI Framework, Platform and AI, San Diego, 2022
Predictive Intelligence, Platform and AI, New York, 2019
AI Search, Platform and AI, Quebec, 2021

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