Now Assist for Customer Service Management

ServiceNow Otto for Customer Service Management

The notes say the Otto brand starts with Zurich Patch 12 and is reflected in product names including ServiceNow Otto for CSM. The earlier product name, Now Assist for Customer Service Management (CSM), is the title used in the Washington DC to Zurich release notes. The page gives the new name under the Now Assist to ServiceNow Otto brand change; it does not write out the old product name in full.

Family

Customer and Industry

Status

Current name, date not stated

Also called

ServiceNow Otto for CSM

Verified

18 October 2026, docs release notes