Now Assist for Manufacturing Commercial Operations

ServiceNow Otto for Manufacturing Commercial Operations (MCO)

The Australia release notes say that starting with Zurich Patch 12, ServiceNow Otto is the new AI experience brand, and that this is reflected in product names including Now Assist for Manufacturing Commercial Operations. The new name appears as a Store app, version 4.0.0, in the Now Assist suite release notes of 10 September 2026: https://www.servicenow.com/docs/r/store-release-notes/na-suite-rn-2026-09-10.html

Family: Customer and Industry
Status: Current name, date not stated
Also called: Otto for MCO
Verified: 19 October 2026, docs release notes, Store release notes

Name history

Newest first

Zurich Patch 12, 2026Now Assist for Manufacturing Commercial OperationsServiceNow Otto for Manufacturing Commercial Operations (MCO)RenamedSource Zurich

Source: docs release notes, Store release notes, www.servicenow.com

Connections

ServiceNow Otto, Platform and AI, Announced 5 May 2026
Sales Customer Relationship Management, Customer and Industry, Zurich Patch 9 and Australia Patch 2, 2026
ServiceNow CPQ, Customer and Industry, Zurich, 2025
CRM Core, CRM API Core, CRM Workspace, Customer and Industry, Brazil, 2026
Service Exchange, Customer and Industry, Australia, 2026
Sourcing and Procurement Operations, Customer and Industry, 2022 to 2023, release not stated

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