Now Assist for Sales and Order Management for Telecommunications

ServiceNow Otto for Sales Customer Relationship Management for Telecommunications

The page files this under Zurich Patch 5, although other notes date the Otto brand from Zurich Patch 12. It was renamed to align with the product taxonomy, with no change to functionality.

Family: Customer and Industry
Status: Current name, date not stated
Verified: 18 October 2026, docs release notes

Name history

Newest first

Zurich Patch 5, 2025Now Assist for Sales and Order Management for TelecommunicationsServiceNow Otto for Sales Customer Relationship Management for TelecommunicationsRenamedSource Zurich

Source: docs release notes, www.servicenow.com

Connections

Sales Customer Relationship Management for Telecommunications, Customer and Industry, Zurich Patch 5, 2025
ServiceNow Otto, Platform and AI, Announced 5 May 2026
Sales Customer Relationship Management, Customer and Industry, Zurich Patch 9 and Australia Patch 2, 2026
ServiceNow CPQ, Customer and Industry, Zurich, 2025
CRM Core, CRM API Core, CRM Workspace, Customer and Industry, Brazil, 2026
Service Exchange, Customer and Industry, Australia, 2026

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